1. Introduction
BAT Web Solutions ("BAT", "we", "us") operates batwebs.com and provides software, mobile app, blockchain, cryptocurrency, game and ecosystem development services. This policy explains how we collect, use, share and protect personal data when you visit our website, contact us or work with us.
We process personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and its rules, and, where applicable, the EU/UK General Data Protection Regulation (GDPR).
2. Data we collect
Information you give us
- Contact details: name, email, phone/WhatsApp number, company name.
- Project information you share through forms, email, calls or meetings.
- Billing details needed to invoice you (payments are processed by Razorpay; we never store full card details).
- Newsletter subscriptions and communication preferences.
Information collected automatically
- Device and usage data such as IP address, browser type, pages visited and referring URLs.
- Cookies and similar technologies, as described in our Cookie Policy.
3. How we use your data
- To respond to enquiries and provide proposals, quotes and services.
- To manage contracts, invoicing and payments.
- To operate, secure and improve our website.
- To send updates or newsletters you've opted in to (you can unsubscribe at any time).
- To comply with legal, tax and regulatory obligations.
We do not sell your personal data, and we do not use it for automated decisions that have legal effects on you.
4. Legal basis for processing
We process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests (such as securing our website and improving our services), and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.
5. Sharing your data
We share personal data only with trusted service providers who help us run our business, under confidentiality and data-protection obligations:
| Provider | Purpose |
|---|---|
| Razorpay | Payment processing |
| Amazon Web Services, Google Cloud | Hosting, storage and infrastructure |
| Email & analytics providers | Communication and website analytics (with consent) |
We may also disclose data where required by law, or to protect our rights, users or the public.
6. International transfers
Our cloud providers may store data in data centres outside your country. Where we transfer data internationally, we use appropriate safeguards and comply with applicable restrictions under the DPDP Act and GDPR.
7. Data retention
We keep personal data only as long as needed for the purposes above. Enquiry data is generally kept for up to 24 months, and contract and billing records for the period required by Indian tax and accounting law.
8. Security
We use industry-standard safeguards, including SSL/TLS encryption, access controls, encrypted backups, least-privilege access and secure development practices aligned with OWASP guidelines. No system is completely secure, but we work continuously to protect your data and will notify you and the authorities of any breach as required by law.
9. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate data.
- Request erasure of your data.
- Withdraw consent at any time.
- Object to or restrict certain processing.
- Nominate another person to exercise your rights (DPDP Act).
- Lodge a complaint with the Data Protection Board of India or your local supervisory authority.
To exercise any of these rights, email info@batwebs.com. We respond within the time limits set by applicable law.
10. Client project data
When we build products for clients, we may process their end-users' data on the client's behalf. In those cases the client is the data fiduciary/controller, and we act as a data processor under a separate agreement and NDA.
11. Children
Our website and services are not directed at children under 18, and we do not knowingly collect their personal data.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed. We'll notify you of significant changes by email or on our website.
13. Contact & grievance officer
BAT Web Solutions
Email: info@batwebs.com
Grievance Officer, BAT Web Solutions, 701 Mahakant Complex, Opposite VS Hospital, Paldi, Ahmedabad, Gujarat, India
We aim to resolve grievances within 30 days of receipt.